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Satisfaction Guarantee

We are convinced you will be happy with what we provide for you.

To ensure that you are happy with the design we create for you if necessary we will provide up to 3 amendments to your design preview at this stage. If required during our design consultation we can also discuss if you have alternative photos to use and provide other tips to ensure your design comes out just right.

If for any reason you are not completely satisfied with the previews that we provide we can offer a refund on your order at the preview stage as part of our satisfaction guarantee.

Please note if you approve and proceed with the design preview we are unable to cancel, refund or exchange your order after this stage, as it is a bespoke personalised product created just for you.

Refunds

If for any reason you are not completely satisfied with the previews we provide we can offer a refund on your order. However if you have approved and proceeded with the design we are unable to cancel or refund your order after this stage, as it is a personalised product created just for you.

Returns

As your order is a personalised product created just for you we are unable to accept returns or exchanges on your order.

We're Here To Help

If there is anything you are unhappy with please do contact us as we will try our best to ensure you are happy throughout your order, if there’s something not quite right we can discuss this further to ensure your are satisfied. We are here to help so please get in touch with us to discuss further.